KeraFactor B2B: From A Newsletter to the #1 Revenue Channel

We were brought in to stand up the email program for KeraFactor's B2B channel on Shopify Plus, and to fix a HubSpot/Shopify integration their previous specialist agency could not deploy. The brand had the product and the buyers. What it did not have was a system that turned email into revenue, or a sales-enablement stack the team actually used.

KeraFactor B2B: From A Newsletter to the #1 Revenue Channel

We were brought in to stand up the email program for KeraFactor's B2B channel on Shopify Plus, and to fix a HubSpot/Shopify integration their previous specialist agency could not deploy. The brand had the product and the buyers. What it did not have was a system that turned email into revenue, or a sales-enablement stack the team actually used.

Danielle Schermerhorn

Director of Marketing, Atelier Commerce

Danielle Schermerhorn

Director of Marketing, Atelier Commerce

This is not a consumer email. At a true wholesale order value, the program is built for how B2B buyers actually reorder, replacing a broadcast newsletter tool with a behavior-driven revenue system.

This is not a consumer email. At a true wholesale order value, the program is built for how B2B buyers actually reorder, replacing a broadcast newsletter tool with a behavior-driven revenue system.

Atelier brands succeed at a rate outpacing industry benchmarks.
Find out why.

0x

Average CTR Improvement

Helping brands make their mark online.

0x

Average CTR Improvement

Helping brands make their mark online.

0K+

Autonomous CRO Resolutions

Our designs engage millions globally.

0K+

Autonomous CRO Resolutions

Our designs engage millions globally.

0%

Average client growth YOY

We build long-term partnerships through proven results.

0%

Average client growth YOY

We build long-term partnerships through proven results.

0+

Years of expertise

Decades of experience in delivering impactful digital solutions.

0+

Years of expertise

Decades of experience in delivering impactful digital solutions.

Atelier brands succeed at a rate outpacing industry benchmarks.
Find out why.

0x

Average CTR Improvement

Helping brands make their mark online.

0K+

Autonomous CRO Resolutions

Our designs engage millions globally.

0%

Average client growth YOY

We build long-term partnerships through proven results.

0+

Years of expertise

Decades of experience in delivering impactful digital solutions.

POWERING EXPERIENCES THAT PERFORM

POWERING EXPERIENCES THAT PERFORM

The Challenge

KeraFactor's B2B channel was running on Campaign Monitor, a broadcast tool with no journey architecture, no behavioral triggers, and no real attribution. Email was a newsletter, not a revenue channel. At the same time, the brand's HubSpot/Shopify integration had been so poorly deployed by a prior specialist agency that the team had all but stopped using it. The sales-enablement layer that was supposed to power B2B follow-up and efficiency was effectively dead weight.

The brief was two-sided and structural. Stand up a real lifecycle program on Attentive (automations, campaign templates, and a go-to-market) built for a high-AOV wholesale buyer, not a consumer impulse purchase. And repair the HubSpot/Shopify integration end to end, restoring the B2B sales-enablement workflows the team had given up on.

The Challenge

KeraFactor's B2B channel was running on Campaign Monitor, a broadcast tool with no journey architecture, no behavioral triggers, and no real attribution. Email was a newsletter, not a revenue channel. At the same time, the brand's HubSpot/Shopify integration had been so poorly deployed by a prior specialist agency that the team had all but stopped using it. The sales-enablement layer that was supposed to power B2B follow-up and efficiency was effectively dead weight.

The brief was two-sided and structural. Stand up a real lifecycle program on Attentive (automations, campaign templates, and a go-to-market) built for a high-AOV wholesale buyer, not a consumer impulse purchase. And repair the HubSpot/Shopify integration end to end, restoring the B2B sales-enablement workflows the team had given up on.

CONNECTED TO CONVERSION & EXPERIENCE
CONNECTED TO CONVERSION & EXPERIENCE

Automations as the engine, not the afterthought

A B2B email program is not a send list. It is a system that recognizes where a wholesale buyer is in their cycle and meets them there: onboarding, reorder prompts, win-back, and post-purchase nurture, each triggered by behavior rather than calendar. We built every Attentive automation and campaign template from the ground up and brought the program to market on a single, properly attributed platform.

The proof is in the split. KeraFactor's automated journeys now generate more revenue than its one-to-many campaigns, a 57/43 split in favor of always-on automation. That is the signature of a program that compounds: revenue that keeps arriving from systems already built, not from the next blast. Alongside the email work, we rebuilt the HubSpot/Shopify integration the prior agency could not, restoring the B2B sales-enablement workflows the team had abandoned and turning a dormant tool back into working infrastructure.

Automations as the engine, not the afterthought

A B2B email program is not a send list. It is a system that recognizes where a wholesale buyer is in their cycle and meets them there: onboarding, reorder prompts, win-back, and post-purchase nurture, each triggered by behavior rather than calendar. We built every Attentive automation and campaign template from the ground up and brought the program to market on a single, properly attributed platform.

The proof is in the split. KeraFactor's automated journeys now generate more revenue than its one-to-many campaigns, a 57/43 split in favor of always-on automation. That is the signature of a program that compounds: revenue that keeps arriving from systems already built, not from the next blast. Alongside the email work, we rebuilt the HubSpot/Shopify integration the prior agency could not, restoring the B2B sales-enablement workflows the team had abandoned and turning a dormant tool back into working infrastructure.

supporting growth marketing
supporting growth marketing

Automations as the engine, not the afterthought

A B2B email program is not a send list. It is a system that recognizes where a wholesale buyer is in their cycle and meets them there: onboarding, reorder prompts, win-back, and post-purchase nurture, each triggered by behavior rather than calendar. We built every Attentive automation and campaign template from the ground up and brought the program to market on a single, properly attributed platform.

Automations as the engine, not the afterthought

A B2B email program is not a send list. It is a system that recognizes where a wholesale buyer is in their cycle and meets them there: onboarding, reorder prompts, win-back, and post-purchase nurture, each triggered by behavior rather than calendar. We built every Attentive automation and campaign template from the ground up and brought the program to market on a single, properly attributed platform.

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Michael J. McBride, CEO Atelier Commerce with pink background
Michael J. McBride, CEO Atelier Commerce with pink background

Atelier Commerce helps companies create stunning and strategically sound experiences that engage audiences. Our experts work closely with you to ensure that every detail is aligned with your goals. The reward is in helping brands see lifecycle marketing for what it truly is, a full-spectrum discipline that shapes the customer relationship from first impression to lasting loyalty.

Atelier Commerce helps companies create stunning and strategically sound experiences that engage audiences. Our experts work closely with you to ensure that every detail is aligned with your goals. The reward is in helping brands see lifecycle marketing for what it truly is, a full-spectrum discipline that shapes the customer relationship from first impression to lasting loyalty.

Atelier Commerce helps companies create stunning and strategically sound experiences that engage audiences. Our experts work closely with you to ensure that every detail is aligned with your goals. The reward is in helping brands see lifecycle marketing for what it truly is, a full-spectrum discipline that shapes the customer relationship from first impression to lasting loyalty.

From concept to launch, we craft digital solutions that not only look exceptional but also drive results, building connections that last.

Michael McBride

Founder & CEO, Atelier Commerce

Let’s bring your vision to life

Our approach brings marketing, experience, and retention into alignment so each stage of the journey performs with greater precision. Reach out and begin your journey with us.

Extreme close-up black and white photograph of a human eye

Contact us

Let’s bring your vision to life

Our approach brings marketing, experience, and retention into alignment so each stage of the journey performs with greater precision. Reach out and begin your journey with us.

Extreme close-up black and white photograph of a human eye

Contact us

Let’s bring your vision to life

Our approach brings marketing, experience, and retention into alignment so each stage of the journey performs with greater precision. Reach out and begin your journey with us.

Extreme close-up black and white photograph of a human eye

Contact us