+1 929-416-0250

hello@ateliercommerce.com

+1 929-416-0250

hello@ateliercommerce.com

Rivo

Loyalty and referrals platform for Shopify. Created to drive revenue and retention.

Atelier integrates Rivo so loyalty reads as one continuous relationship rather than three disconnected ones, whether a customer arrives through the online store, the app, or the front door of a showroom.

Rivo

Loyalty and referrals platform for Shopify. Created to drive revenue and retention.

Atelier integrates Rivo so loyalty reads as one continuous relationship rather than three disconnected ones, whether a customer arrives through the online store, the app, or the front door of a showroom.

See How It Works in Practice

A Point of View on Ecommerce Retention

Most loyalty programs are built for one channel and then asked to behave as if they were built for all of them. Points earn online but not in store. Tiers exist in the app but not at the counter.

The customer notices the seam long before the reporting does, and the program quietly becomes a discount mechanism instead of a relationship. Rivo runs a single program across online store, retail POS, and app. Points and rewards earn and redeem the same way in a showroom as they do on the site.

VIP tiers, referrals, cashback, and paid memberships sit inside one system, with push campaigns that can be triggered by geolocation. Deep integrations with Klaviyo, Attentive, and Gorgias keep loyalty legible to lifecycle and support, and an open API allows earn rules to follow the brand rather than the software.

One program.
One customer.
One record of the relationship.

Architect Rivo Properly

See How It Works in Practice

A Point of View on Ecommerce Retention

Most loyalty programs are built for one channel and then asked to behave as if they were built for all of them. Points earn online but not in store. Tiers exist in the app but not at the counter.

The customer notices the seam long before the reporting does, and the program quietly becomes a discount mechanism instead of a relationship. Rivo runs a single program across online store, retail POS, and app. Points and rewards earn and redeem the same way in a showroom as they do on the site.

VIP tiers, referrals, cashback, and paid memberships sit inside one system, with push campaigns that can be triggered by geolocation. Deep integrations with Klaviyo, Attentive, and Gorgias keep loyalty legible to lifecycle and support, and an open API allows earn rules to follow the brand rather than the software.

One program.
One customer.
One record of the relationship.

Architect Rivo Properly

See How It Works in Practice

A Point of View on Ecommerce Retention

Most loyalty programs are built for one channel and then asked to behave as if they were built for all of them. Points earn online but not in store. Tiers exist in the app but not at the counter.

The customer notices the seam long before the reporting does, and the program quietly becomes a discount mechanism instead of a relationship. Rivo runs a single program across online store, retail POS, and app. Points and rewards earn and redeem the same way in a showroom as they do on the site.

VIP tiers, referrals, cashback, and paid memberships sit inside one system, with push campaigns that can be triggered by geolocation. Deep integrations with Klaviyo, Attentive, and Gorgias keep loyalty legible to lifecycle and support, and an open API allows earn rules to follow the brand rather than the software.

One program.
One customer.
One record of the relationship.

Architect Rivo Properly

Where rivo Lives in the Atelier Solution Stack

Explore

Retention Marketing

Rivo powers points programs, VIP tier structures, referral incentives, cashback in store credit, and paid memberships, unified across online store, POS, and app so recognition carries wherever the customer appears.

Within Lifecycle Marketing

Loyalty integrates with: Klaviyo and Attentive automation, Gorgias support context, post-purchase flows, replenishment logic, win-back sequences, and geolocation-triggered push campaigns.

Supporting Growth Marketing

Referral mechanics lower acquisition cost, membership signals sharpen customer quality scoring, and first-party earn data strengthens lookalike modeling for high-LTV acquisition.

Loyalty should travel with the customer, not wait for them online.

What Changes When Rivo Is Architected Properly

When Atelier integrates Rivo within structured commerce systems, brands typically experience:

Recognition becomes continuous, not conditional on channel.

01

Points and tiers behave identically online, in store, and in app

02

Increased repeat purchase rate across channels

03

Custom earn rules reflect brand behavior rather than platform defaults

04

Referral contribution becomes a measurable acquisition line

05

Membership and cashback deepen commitment beyond the discount

06

Loyalty data flows into Klaviyo, Attentive, and Gorgias as context, not as a separate report

When RIVO Is the Right Fit

Rivo is particularly effective for:

When RIVO Is the Right Fit

Rivo is particularly effective for:

Rivo is particularly effective for:

Shopify and Shopify Plus brands operating online and in retail

Brands with repeat purchase or replenishment models

Teams building memberships, referrals, or cashback into retention

Programs that require custom earn logic and API access

It may be premature for:

Early-stage brands with a single channel and limited complexity

Low-repeat or single-purchase businesses

Teams not yet ready to design incentives around margin

Loyalty rewards return. Design decides whether it is worth returning for.

Black and white portrait of a smiling person with curly hair
Black and white portrait of a smiling person with curly hair

Most of the generic or boring business advice is usually the answer, if you can do it well and, more importantly, consistently. Hire really good people, build a product people care about, ship product as fast as possible, and attempt to support these customers at a maniacal level.

Stuart Chaney

Founder and CEO, Rivo

Why Work With a Rivo Agency

Many brands install loyalty software. Few design loyalty systems.
As an experienced ecommerce partner, Atelier ensures:

Earn rules reflect brand positioning, not platform presets

Rewards protect margin instead of training discount behavior

Loyalty, POS, and lifecycle automation share one
source of truth

Referral and membership performance is measured, not assumed

Loyalty is economics, not decoration.

Visit Rivo